Refund policy

At SS Custom Things, we want you to love what you ordered! If something isn’t quite right, we’re here to help.

30-Day Return Window

We offer a 30-day return policy. This means you have 30 days from the date your item is delivered to request a return.

To qualify for a return, your item must be:

  • In the same condition you received it
  • Unworn and unused
  • With original tags attached
  • In its original packaging
  • Accompanied by proof of purchase (receipt or order confirmation)

How to Start a Return

To begin the return process, please email us at info@sscustomthings.com.

If your return request is approved, we will provide:

  • A return shipping label

  • Instructions on how and where to send your item

Please note: Items sent back without first requesting a return will not be accepted.

Have questions? You can always reach us at info@sscustomthings.com.

Damages or Incorrect Items

Please inspect your order as soon as it arrives. If your item is:

  • Defective
  • Damaged
  • Incorrect

Contact us immediately so we can evaluate the issue and make it right. Your satisfaction matters to us.

Non-Returnable Items

Because many of our items are custom-made, certain products are not eligible for return, including:

  • Personalized or custom products
  • Special orders
  • Sale items
  • Gift cards

If you’re unsure whether your item qualifies, please reach out before purchasing — we’re happy to clarify!

Exchanges

Need a different size or item? The fastest way to get what you need is to:

  1. Return the eligible item
  2. Once the return is approved, place a new order for the desired product

This ensures you receive your new item as quickly as possible.

Refunds

Once we receive and inspect your return, we will notify you regarding approval.

If approved:

  • Refunds are issued to your original payment method
  • Please allow up to 10 business days for processing
  • Your bank or credit card company may require additional time to post the refund

If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at info@sscustomthings.com.

 

 

Thank you for supporting SS Custom Things — where creativity meets quality. We appreciate your business and are committed to making sure your experience is a great one.