Shipping policy

At SS Custom Things, every order is created with care and intention. Because many of our items are custom-made, production time is just as important as shipping time. Please review the details below before placing your order.

Processing Time

Most items are made to order.

  • Personalized & custom items: 2–4 business days
  • Bulk or team orders: 5–7 business days (or as discussed)
  • Large event or vendor orders: Timeline confirmed at time of purchase

Please note: Processing time does not include shipping time.

During peak seasons (holidays, tournaments, back-to-school, etc.), processing times may be slightly extended. We always aim to under-promise and over-deliver.

Shipping Rates & Delivery Estimates

Shipping rates are calculated at checkout based on:

  • Package weight
  • Delivery location
  • Selected shipping speed

Once your order ships, you will receive a confirmation email with tracking information.

Estimated shipping times (after processing):

  • Standard Shipping: 3–7 business days
  • Expedited Shipping: 1–3 business days

Delivery times are estimates and are not guaranteed once the package is in the carrier’s hands.

Incorrect Shipping Information

Please double-check your shipping address before completing your order.

SS Custom Things is not responsible for:

  • Delays due to incorrect addresses
  • Packages delivered to the wrong address provided at checkout

If you notice an error, contact us immediately at info@sscustomthings.com. We will do our best to assist before your order ships.

Lost or Delayed Packages

Once your order has shipped and tracking has been provided, the package is in the hands of the shipping carrier.

If your package is delayed or marked delivered but not received:

  1. Check with your local carrier.
  2. Confirm your shipping address.
  3. Contact us at info@sscustomthings.com if you need further assistance.

We are happy to help guide you through filing a carrier claim if necessary.

Damaged During Shipping

If your item arrives damaged:

  • Contact us within 48 hours of delivery
  • Include photos of the packaging and product
  • Email us at info@sscustomthings.com

We will review the issue and work quickly to make it right.

Order Tracking

You will automatically receive tracking information once your order ships. Please allow up to 24 hours for tracking updates to reflect in the carrier’s system.

 

 

Thank you for supporting SS Custom Things. Every order supports a small, woman-owned business built on creativity, quality, and community. We truly appreciate you!